Frequently asked questions
Can I return a product if it doesn't suit?
Returns are handled in accordance with our returns policy and your rights under Australian Consumer Law. If you're unsure whether a product is suitable before ordering, contact TechMonkey and we'll help you choose the right option.
Can TechMonkey help me choose the right product?
Absolutely. Tell us what you're trying to protect, track or monitor, how you intend to use the product and whether you prefer self or professional installation. We'll help point you towards the most suitable option.
Do you offer Australian support?
Yes. TechMonkey provides local Australian support for the products we distribute. If you need help choosing a product, setting it up or troubleshooting an issue, you can contact our team directly.
Do you ship throughout Australia?
Yes. TechMonkey ships products throughout Australia. Available shipping methods, delivery estimates and any applicable charges are shown during checkout.
What warranty is included?
Products sold by TechMonkey include the warranty stated on their individual product page. If you experience a problem with your product, contact our Australian support team and we'll help you with troubleshooting and the appropriate warranty process.