Frequently asked questions
Can I return a product if it doesn't suit?
Returns are handled in accordance with our returns policy and your rights under Australian Consumer Law. If you're unsure whether a product is suitable before ordering, contact TechMonkey and we'll help you choose the right option.
Can TechMonkey help me choose the right product?
Absolutely. Tell us what you're trying to protect, track or monitor, how you intend to use the product and whether you prefer self or professional installation. We'll help point you towards the most suitable option.
Get in touch by phone, email or live chat.
Get in touch by phone, email or live chat.
Do you offer Australian support?
Yes. TechMonkey provides local Australian support for the products we distribute. If you need help choosing a product, setting it up or troubleshooting an issue, you can contact our team directly by phone, email or live chat.
Do you ship throughout Australia?
Yes. TechMonkey ships products throughout Australia. Available shipping methods, delivery estimates and any applicable charges are shown during checkout. See our delivery information for more detail.
How can I contact TechMonkey?
Our Australian team is happy to help. You can call us on 02 7257 5300, email hello@thetechmonkey.com.au, or start a live chat right here on the website.
All the ways to reach us are on our Contact page.
All the ways to reach us are on our Contact page.
What warranty is included?
Our products come with guarantees under the Australian Consumer Law, which means they should be free from faults for a reasonable time after purchase. As standard, we treat that as at least 2 years.
We also genuinely want to look after our customers and build long-term relationships, so if you ever have a problem with your product, contact our Australian team and we'll work with you to put it right.
We also genuinely want to look after our customers and build long-term relationships, so if you ever have a problem with your product, contact our Australian team and we'll work with you to put it right.